Our Return Policy
Here at Park Place Printing & Promotional Products, LLC, we care about your satisfaction. If something is wrong with your order or you are not fully satisfied, please let us know so we can help you with a return or replacement.
If you are looking to return or replace your item, you will have up to 30 days to complete this process for most items (continue reading for exclusions). Please note that this timeframe begins on the day that you receive your order.
The Return Process
Before you attempt to return any order that you may have received, please contact our customer service department at 732-529-6900 or [email protected] for a return authorization number. You can also request a prepaid return label (if applies), which can be placed on the box with your order and dropped off at your local carrier center. Please note that if the order has no damage or defects, and the reason for your return is not a result of our error, the shipping cost of your return (based on the weight, size, and origin) will be deducted from your refund.
If you choose to self-ship, please include a copy of your packing slip with your return authorization number inside the box, and include your return authorization number on the box as well.
Park Place Printing & Promotional Products, LLC will reimburse you for any item you wish to return in the same matter you paid for it. In some cases, you may receive your refund as credit that you can use for future purchases from Park Place Printing.
Once we have received your returned order, the reimbursement will take 5-7 business days to process, and could be up to 7-14 business days, depending on your bank’s processing time
Other Return Information
- Your order must be returned in new or like-new condition. Any damaged, opened, or otherwise used items may either be ineligible for return or subject to a 20% restocking fee. Your refund will be applied as credit.
- You must return any order in the original manufacturer’s packaging. If not adhered to, we have the right to deny your return or include a non-refundable deduction for any missing packaging, along with a 20% restocking fee. Your refund will be applied as credit.
- Final sale items, including any custom or personalized items or any open box items, are ineligible for returns.
- Shipping charges are not refundable, except for in certain circumstances.
- Any drop shop or special-order items are subject to a 20% restocking fee.
While we diligently inspect every item we ship, there is always the possibility that your item is damaged during the shipping process. If this is the case, your product should be refused upon delivery or noted on the carrier delivery record prior to your driver leaving. Any hidden damage must be reported to customer service within 7 business days of receipt for a carrier inspection and order return. Failure to notify us within this period of time will be deemed as acceptance of the item, and the order will be subject to standard return policies.
Defective or Incorrect Orders
If your order is either defective or not what you had purchased, please contact customer service during the standard return period to have a replacement sent out to you. All returns must be 100% complete and include the original manufacturer’s packaging; otherwise, they will be subject to a 20% restocking fee, a non-refundable deduction from the shipping, and a refund in the form of credit to your account.
If any personalized items you ordered from us are different from what you had approved, we can re-produce and replace said item with the correct design and materials. Otherwise, custom items are non-refundable. All defects must be reported to customer service within the standard return period and returned in full.
Any blank or unused clothing items with the original tags may be returned. Please note our custom items’ circumstances if you are inquiring about returning custom apparel.
Any replacement can be sent as soon as the return is received and processed. Please allow for additional time for any items that were damaged during shipping. Replacement items may be sent prior to the receipt of your return or the completion of the carrier claim process. In such instances, you may be charged to cover the cost of the item, with a refund being issued once the return is processed and received.
Any refused order is subject to a 20% restocking fee, and shipping charges cannot be refunded. Refused orders may also be subject to additional shipping charges to cover the return costs.
If the item you wish to return was part of a promotional discount or bundle, you are not required to return the entire order. You will be reimbursed for any times that are returned.
POLICY SUBJECT TO CHANGE AT ANY TIME. PARK PLACE PRINTING & PROMOTIONAL PRODUCTS, LLC RESERVES THE RIGHT TO CORRECT ANY ERRORS WITHIN THIS COPY.